Refund Policy

This Refund Policy outlines the terms under which AI Global Solutions ("we", "us", or "our") provides refunds for its services. We are committed to client satisfaction and aim to resolve any concerns fairly and transparently. Please read this policy carefully before engaging our services.

1. Scope

This policy applies to AI solutions, AI chatbots, AI-integrated websites, AI-integrated CRM, workflow automation, consulting, and other services purchased directly from AI Global Solutions. Specific refund terms may also be defined in your individual service agreement, which will take precedence where applicable.

2. Advance Payments and Deposits

Most projects require an advance payment or deposit to commence work. As work begins immediately upon confirmation, advance payments and deposits are generally non-refundable once project work has started, except as expressly stated in this policy or your agreement.

3. Eligibility for Refunds

You may be eligible for a refund in the following circumstances:

• You cancel a project in writing before any work has commenced.
• We are unable to deliver the agreed service and no acceptable alternative can be provided.
• A duplicate or erroneous payment has been made.

4. Non-Refundable Items

The following are generally not eligible for refunds:

• Work that has already been completed, delivered, or is in progress.
• Third-party costs incurred on your behalf, such as licences, subscriptions, domains, hosting, or API usage fees.
• Custom development and consulting time that has already been rendered.
• Change requests or delays caused by the Client that affect timelines or scope.

5. Cancellation by the Client

If you wish to cancel an ongoing project, you must notify us in writing. You will be invoiced for all work completed up to the cancellation date, and any remaining balance from advance payments will be assessed against work performed. Refunds, where applicable, will be limited to amounts paid for work not yet started.

6. How to Request a Refund

To request a refund, please email info@aiglobalsolutions.in with your name, invoice or order reference, and the reason for your request. Our team will review your request and respond within 7 business days.

7. Refund Processing

Approved refunds will be processed using the original payment method within 10 to 15 business days. The time it takes for the refunded amount to reflect in your account may vary depending on your bank or payment provider.

8. Disputes

We encourage you to contact us first to resolve any concerns amicably. Any disputes that cannot be resolved directly shall be governed by the laws of India and subject to the jurisdiction of the courts of Kolkata, West Bengal.

9. Changes to This Policy

We may update this Refund Policy from time to time. The revised version will be posted on this page with an updated "Last Updated" date.

10. Contact Us

For any questions about this Refund Policy, please contact us at info@aiglobalsolutions.in or call +91 7980775104.